FAQ

Why arent all the Davey Products shown on your website..?

Due to Davey Pumps new Internet Policy, which does not allow us to show their entire range on our website, we are limited by their policy to only show some of their products which are shown on our website. If you would like a quote on a product not shown please email us for a competitive quote.

What payment methods do you accept.?

We accept payment by credit card, direct deposit and paypal.  You do not need to have an account with paypal to make a payment. If you do have an account with paypal, you can log in to your account on checkout. 

When purchasing from Just Water Pumps your details are passed through a safe,  secure server using the latest 128-bit SSL (secure sockets layer) encryption technology, so its 100% safe to purchase through our online shop.

How do i find out the postage cost for my item.?

Your delivery charges are calculated automatically on checkout, postage cost varies depending on your location and how many items are on the order. We deliver to anywhere in Australia.

Do your prices shown on your website include GST.?

Yes, all the prices shown on our website include GST.

Do you have any pump selection guides that i can read to help me select the right pump.?

Yes, please click the following relevant link below for pump selection help:-

How can i find information on a specific product.?

Every product listing on our website contains a "Documentation" Tab which can be found under the product image and pricing. This section contains up to date information like datasheets, installations guides on the selected product. If you have a specific question regarding any product that isint available in this section, please email us at sales@justwaterpumps.com.au

How do i make a purchase.?

Once you have selected an item to buy, simply click the 'Add to Cart' button for the item you wish to purchase. This will add your item to your shopping cart, when viewing your shopping cart you will have a opportunity to select other relevant products and accessories by clicking 'Continue Shopping', or once your finshed shopping you can click 'Checkout' to finalise the sale , then add the freight costs and proceed to make payment.

How long after placing my order can i expect my delivery.?

Once your order is complete, will despatch your item, delivery times may vary depending on the carrier and your location. You will recieve an email as soon as your item is despatched with specific tracking details on your delivery.

Why should i sign up to the Newsletter.?

By signing up to the newsletter you will be first to hear about all new product releases, sales, promotions and Just Water Pumps news.

Where is my order.?

If you have placed an order, you will have received an order confirmation email letting you know that your order has been successful! 

Once your order has been dispatched, you will receive a separate dispatch confirmation email to let you know it's on its way!
If your order has a tracking number, you can also contact the courier directly for further information on your delivery.

Can i pick up my purchase.?

As an online business, we work hard to keep our prices low by cutting out the high costs associated with maintaining a retail store and facilities.

In order to provide our customers with the very best prices in Australia, all our products are available for delivery only. We do not offer a pickup facility.

Has my order been dispatched yet - how can i track it.?

Once your order has been dispatched we will send you a confirmation email with the details of the carrier including the tracking number.

What if i have an issue with my product.?

If you are experiencing issues with your product, please consult the user manual for that product to help resolve your issue. If you can't find an answer that will resolve your issue, please contact us or your nearest service agent for that brand of product. All our products come with the standard manufactures warranty, which is covered Australia Wide, which means it can be taken to any service agent within Australia who handles that brand of product.

If you cannot find an answer to your question, you can send us an email at sales@justwaterpumps.com.au , and will be respond to your enquiry, as soon as possible.