Shipping & Returns
We offer discounted shipping rates for delivery anywhere in Australia. We use Australia's leading courier company's to ensure your order is delivered fast directly to your door.
We maintain a comprehensive inventory of items in stock and strive to ship all orders by five business days after the order is received and payment made. We don't ship orders on weekends or public holidays.
Our freight providers deliver to business or residential addresses - Monday to Friday 9am - 5pm
Approx Delivery Times
- VIC 2-3 Days
- NSW 2-3 Days
- SA 2-5 Days
- QLD 3-5 Days
- TAS 3-5 Days
- WA 5-7 Days
- NT 7-10 Days
In some cases, we may be temporarily out of stock on a particular item. In such cases, we will either hold your entire order for a few days until the item is in stock, or we may ship a partial order and then send the back ordered items separately when they become available. If we ship a partial order, your credit card will be charged in full at the time of first shipment. If your order will be delayed more than 5 business days, we will let you know the expected shipment date by e-mail.
Undeliverable or Refused Shipments
If a shipment is returned to us because the address you provided in your order is undeliverable or incorrect, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee. If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a 15% restocking fee. We will not attempt to ship your order a second time.
If it's not right, we want to make it right. Most items may be returned in unused condition within 7 days of purchase, subject to the terms below. If the product has not been returned within 14 days a 10% restocking fee will be required and all return delivery expense will be paid by the purchaser. Please contact us before returning any merchandise!
General Exchanges and Refunds
Only items in new, unused condition will be accepted for an exchange or refund. Items you return may be either exchanged or refunded, as you specify. Refunds will be issued in the same tender as your original purchase. Defective or Damaged Items: We try to ensure that all items we sell are defect-free, but sometimes a mistake will slip by. If you receive a defective item, let us know and we'll arrange for a replacement at no cost to you. If an item is damaged in shipping, please retain all packing materials and contact us so that we can arrange for a replacement at no cost to you..
Exceptions to our Return Policy