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Shipping & Returns

Our freight providers deliver to business or residential addresses - Monday to Friday 9am - 5pm
 
In order to get your purchase to you in the quickest time possible, we use some of Australia’s largest freight providers such as Australia Post, TNT, plus many more.
 
You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.
 
Approx Delivery Times
 
Melbourne, Sydney, Adelaide            1-4 business days after dispatch
Brisbane, Canberra, Geelong, Newcastle                      2-5 business days after dispatch
Perth, Hobart, Darwin                       3-7 business days after dispatch
Non Metro - VIC, NSW, SA                      3-7 business days after dispatch
Non Metro - WA, TAS, QLD                    4-10 business days after dispatch
Far North WA, Far North QLD and NT                7-14 business days after dispatch
 
*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.
 
If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for pick up or re-delivery. Just Water Pumps is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date.
 
Buyers in remote areas such as Islands, mining camps, rural farms etc will need to collect from the nearest freight depot. Large items take more time please allow 7-10 working days for delivery.
 
A re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to Just Water Pumps due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
 

Backorders

In some cases, we may be temporarily out of stock on a particular item. In such cases, we will either hold your entire order for a few days until the item is in stock, or we may ship a partial order and then send the back ordered items separately when they become available. If we ship a partial order, your credit card will be charged in full at the time of first shipment. If your order will be delayed more than 5 business days, we will let you know the expected shipment date by e-mail.

Undeliverable or Refused Shipments

If a shipment is returned to us because the address you provided in your order is undeliverable or incorrect, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee. If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a 15% restocking fee. We will not attempt to ship your order a second time.

Returns

If it's not right, we want to make it right. Most items may be returned in unused condition within 7 days of purchase, subject to the terms below. If the product has not been returned within 14 days a 10% restocking fee will be required and all return delivery expense will be paid by the purchaser. Please contact us before returning any merchandise!

General Exchanges and Refunds

Only items in new, unused condition will be accepted for an exchange or refund. Items you return may be either exchanged or refunded, as you specify. Refunds will be issued in the same tender as your original purchase. Defective or Damaged Items: We try to ensure that all items we sell are defect-free, but sometimes a mistake will slip by. If you receive a defective item, let us know and we'll arrange for a replacement at no cost to you. If an item is damaged in shipping, please retain all packing materials and contact us so that we can arrange for a replacement at no cost to you..

Exceptions to our Return Policy

None.